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OrderingQuestion:Has my order shipped yet? How do I check on the status of my order?
Answer: Please visit the Order History section on the Your Account page to check your order status.
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Question:Do you accept P.O. Boxes in the ship to address field?
Answer: At this time we aren't able to deliver to P.O. Boxes except in the case of military addresses.
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Question:How do I enter a military address?
Answer: Select your area of Armed Forces in the state pull down when entering your address during checkout. You will have three choices: Armed Forces, Armed Forces America, or Armed Forces Pacific. If this is selected, you will be allowed to enter a P.O. Box in the ship to address field.
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Question:Is your site secure?
Answer: We use Secured Socket Layer (SSL) technology, which encrypts data from the Internet to our location, to ensure your credit card information is transmitted to us securely.
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Question:What types of payment do you accept?
Answer: We accept Visa, MasterCard, American Express, Discover, and money orders. Personal checks and company checks are not accepted. We do not accept check or debit cards, unless the debit card has a Visa or Mastercard symbol on it.
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Question:When will my credit card be charged?
Answer: Your credit card will be charged when items are in stock and are ready to ship. When you place an order, your card is authorized, not yet charged, for the order amount if the item is in stock. If it is a pre-order or back order item you will not be authorized until all of the items on the order are in stock.
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Question:Do you accept orders by phone?
Answer: The shop does not have a phone number and we do not take phone orders at this time.
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Question:Can I order by mail using a money order or credit card?
Answer: You can order through the mail and pay with a bank, U.S. Postal, international money order, or major credit card. All orders are in US dollars. Personal checks and cash are not accepted. Simply go through our online shop and check out. In Step 3: Payment during checkout you will see Offline Payment Options section at the bottom of the page. Click on the link in that section and it will give you a summary of your order. To submit payment by mail using credit card, or money order, please print the form, complete it by hand, and mail it, along with your payment, to:
Lucasfilm - IndianaJonesShop.com
Product Order
PO Box 29901
San Francisco, CA 94129
We cannot reserve your order until we have processed your credit card or money order, which may take up to one week. Since demand is expected to be high, we cannot guarantee that the product(s) you are ordering will still be available at that time.
You must go through the check out process online to see shipping charges and taxes for your order.
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Question:How long will it take my order to arrive?
Answer: 2-Day and Next Day orders placed by 10a.m. Pacific Time on a business day (Monday-Friday) ship that same day. Ground orders will ship within 48 hours - assuming all items in your order are in stock. If your order is placed on a weekend (Saturday-Sunday) it will ship on Monday if it is s 2-Day or Next day order, and by Wednesday if it is Ground - assuming all items in your order are in stock. We ship from the West Coast, so ground shipments going to or around California will be in transit for just one or two business days. Orders to the Mid-Atlantic will be in transit between 3 and 5 business days, and orders to the East Coast will be in transit from 6 to 8 business days. You will receive an e-mail notice with a tracking number the day after your package ships. Please visit the Shipping section for details on our shipping rates, policies and transit times.
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Question:Will an email confirmation be sent to me for my order?
Answer: An order confirmation email with your order number will be sent to you as soon as you click the "Complete Purchase" button. You will also receive a shipping confirmation email once your order ships. If you are having trouble receiving this, please check your e-mail system's SPAM filter.
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Question:Do you accept returns?
Answer: StarWarsShop.com offers an unconditional, no-hassle, 30 day return guarantee. Any unopened item can be returned for any reason within 30 days of delivery. Please note that a separate procedure for returning custom t-shirts is outlined in a previous section of this page and should be used accordingly.
Opened items can be returned under the following criteria:
- Items damaged or defective upon delivery;
- Items not to your satisfaction in relatively unused condition;
- Items that are not as advertised or were as specified in the original order;
- Gift items with proof of purchase, such as an invoice, from StarWarsShop.com;
- Non-costume apparel in relatively unused condition.
To avoid any delays in your return or exchange, please use the following procedure:
1. Please pack it carefully in its original container or similarly sized container.
2. To reduce your expense and trouble in returning posters to us, cut off the bottom few inches of the damaged poster, enough so we can identify which poster you purchased. Fold it, and return this portion to us in a standard size envelope.
3. Attach the peel-off return address label included on your order's packing slip.
4. Please include a copy of the packing slip and write the reason for the return, and how you would like us to handle the return, on the back of this copy.
5. Please use a carrier that provides a reliable tracking service, such as Fed Ex or UPS, to return the item.
If you have lost the packing slip, please write your full name, e-mail address, and instructions on a piece of paper and send the package to us at:
Lucasfilm, Ltd.
Attn: RETURNS
20100 S. Vermont Ave.
Torrance, CA 90502-1475
Purchases with free gifts will only be refunded upon return of the free gift. Opened DVDs and videos can only be exchanged for the same title. Costumes and accessories and opened games are not refundable and can only be exchanged for the same item. Please allow 3 to 4 weeks for a refund or exchange to be processed.
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Question:What if I receive a damaged item or an item is not as advertised, will I have to pay return shipping?
Answer: If you receive an item that is damaged or defective when you first receive it or it is not as we advertised you do not have to pay return freight. Please e-mailcustomerservice@indianajonesshop.comand we will be happy to issue a call tag for you with Fedex.
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Question:Do you offer volume discounts?
Answer: We do offer volume discounts which you may want to look into if you're planning a special event.Click herefor details.
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Question:Can you mail me a catalog of the items in the store?
Answer: Our shop only exists on the web and we do not have a paper catalog. Our online shop displays all the items we have available for sale. We do have a section in the Insider where will display a selection of our current inventory called Tosche Station. You must subscribe to the Insider to receive this.
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Question:Where else can I find Indiana Jones merchandise?
Answer: Since we are not the manufacturer of the items in our online shop, we don't have information on what stores carry each item.
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Question:Can you tell me the value of certain collectibles?
Answer: We only have information on the items that we sell through our shop. We can not estimate the value of other collectibles.
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Question:In what currency are the prices?
Answer: The prices in the shop are in US dollars. If you'd like to know how this price converts into other currencies, we recommend that you check an online resource for current exchange rates. The rate you are charged will be close to this rate, but it may not match exactly.Click herefor one online currency conversion site.
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Question:Can I cancel or change my order once I submit it?
Answer: Orders cannot be cancelled or changed once they have been submitted unless one or more items in your order are backorder or preorder items that will not ship immediately. In this case pleaseclick hereto contact us through our online web form, include your order number, name and instructions about the changes you would like to make and we will try to accommodate your request. We cannot add items or combine orders.
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Question:Do you offer gift wrap and will the recipient be able to see what I paid for the items?
Answer: Yes. Each wrapped gift includes standard gift wrap paper and you have the option of entering a gift message which will appear on the packing slip. We charge $4.95 per wrapped item. We do not offer Indiana Jones-themed wrapping paper at this time. Prices are not shown on packing slips for gift order items so the recipient will not know what you paid for the item. Note: if you have gift wrap or gift note items and non-gift items in your order, your order will be split shipped and you will be charged shipping and handling for each shipment separately. We need to separate gift items so we can create a separate packing slip and suppress prices for the recipient.
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Question:What happens if my credit card authorization fails? Will I lose my product?
Answer: If your credit card is not authorized for any reason we will send you an email. You will have 48 hours to update your credit card information in the Your Account section of our web site. Your order will be re-authorized at that point. If it passes authorization your order will be processed. If it does not pass authorization your order will not be processed. We do not hold inventory between the attempts for authorization. If your credit card is not authorized you may lose your priority or "place in line" for the product you ordered. You will still get your product if your order goes through upon re-authorization, but you will lose your place in line if you are purchasing a limited edition numbered item.
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Question:Do I need to have cookies enabled to place an order?
Answer: Yes, you need to have cookies enabled to place an order. You do not need cookies enabled to browse the site, use the add to cart function, etc. but you will need to enable cookies to place your order for security purposes.
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Question:What if I forget my password and can't log in?
Answer: If you forget your password please click the Forgot Password link under the submit button during log in. We will then send you a temporary password that will allow you to log in and update your password. Please keep in mind that for security purposes any credit card information associated with your account will be deleted. This will not affect any current orders with us. Please do not copy and paste the log in name or password as an extra space may be caught which renders your log in incorrect. Also keep in mind our log in is case sensitive.
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Question:If something goes on sale after I bought it, can I get a price adjustment?
Answer: We will give you a price adjustment if you purchased the item within 30 days of it going on sale. Please send an email tocustomerservice@indianajonesshop.comto request the discount.
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